Tap the power of instant customer communication with real time reporting of customer survey results.
If you have customers, they have experiences with your brand that you would like to understand. What is the best, fastest way to find out about those experiences? H2RealTime. With H2RealTime, you can be in touch with a customer within seconds of their survey completion. Since response time is a key driver of customer loyalty, real time feedback empowers you to deliver unparalleled customer service.
"One database that sorts the information in any way I need. Fantastic!!! The feedback comes quickly, which helps us internally address issues before they are months old. Thank you for all your hard work."
– Diane Kilty - Parkland Co., California
Customer feedback is not only available online in real-time dashboards and customizable reports, but it can be instantly e-mailed to multiple team members within your organization. You can review completed surveys in real time as they happen, or easily find them later in the online database. Reports are also accessible online, 24 hours a day, seven days a week, to provide you with timely, actionable trends and analysis. Password protection and tier level access provides maximum security for your sensitive information.
Proactive customer care can be achieved with ease by combining state-of-the-art technology with good old fashioned personal service.
- Instant feedback for proactive customer care
- User-friendly reports with timely, actionable data
- 24/7 online access to survey database and reports
The future is here: a flexible and user-friendly tool for improving customer service.
The H2RealTime reporting system is a management tool that gathers survey results to analyze personnel, processes, products and features. With up-to-date, useful information, you can not only plan strategically and set appropriate goals, but you can also provide a level of accountability throughout your organization that was previously not achievable. Monthly, trending graphs and year-to-date executive summaries will help you identify the patterns in performance necessary to make sound business decisions.
Most reports offer drill-down analysis and functionality for a more comprehensive look at your customer satisfaction data. While viewing reports, you may click on virtually any percentage for a more detailed look at how that score was calculated. With H2RealTime, you will have easy access to the “big picture” or the fine details of your customer satisfaction, or both!
- Quickly identify strengths and weaknesses, patterns and trends
- Create a thriving competitive culture
Assess the effectiveness of all processes and personnel based on timely feedback.