Real-time Reporting

Setting the bar for innovation

If your business has customers, they have customer experiences. What is the best, fastest way to find out about those experiences? H2RealTime. With H2RealTime, you can be in touch with a customer within seconds of their survey being completed. With response time as a key driver of customer loyalty, you will now be empowered to deliver unparalleled customer service.

Customer feedback is not only available online in customizable reports, but is also instantly e-mailed to multiple team members within your organization. You can review completed surveys in real time as they happen, or easily find them later in the online database. Reports are also accessible online 24 hours a day, seven days a week, and provide you with timely, actionable trends and analysis. Password protection and tier level access provides maximum security for your sensitive information.

Proactive customer care can be achieved with ease by combining state-of-the-art technology with good old fashioned personal service.

• Instant feedback for proactive customer care
  
• User-friendly reports with timely, actionable data
  
• 24/7 online access to survey database and reports
  

Flexible and user-friendly

The H2RealTime reporting system is a management tool that gathers survey results to analyze personnel, processes, products and features. With up-to-date, useful information, you can not only plan strategically and set appropriate goals, but you can also provide a level of accountability throughout your organization previously not achievable. Monthly, trending graphs and year-to-date executive summaries will help you identify the patterns in performance necessary to make sound business decisions.

In addition, to provide you with the fastest means to finding and interpreting information in H2RealTime, most reports offer a drill-down analysis and functionality for a more comprehensive look at your customer satisfaction data. While viewing reports, you may click on virtually any percentage for a more detailed look at how that score was calculated, and make informed decisions from there.

With H2RealTime, you will have easy access to the “big picture” or the fine details of your customer satisfaction, or both!

• Quickly identify strengths and weaknesses, patterns and trends
  
• Create a thriving competitive culture
  
• Assess the effectiveness of all processes and personnel based on timely feedback

H2RealTime Reporting: Fast, flexible, user-friendly