H2insight - Survey Solutions

Experience. Loyalty.

H2insight is the industry leader in Customer Experience Management (CEM), loyalty and survey solutions. We are the best kept secret in CEM and offer a full range of services, technologies, and referral and loyalty programs.

Since 1996 we have operated in conjunction with several brands. Through this one thing has remained constant: We provide the highest value proposition in Customer Satisfaction and Customer Loyalty programs. Our new name, H2insight unveils a new service offering to the industry that will again be unmatched in value.

Our H2RealTime reporting platform set the bar for technology and innovation in customer satisfaction reporting for the last 10 years. We maintain the most user-friendly and intuitive reporting system in the industry. Clients receive surveys and customizable reports online in real time. Our technology is coupled with the highest survey completion rates in our trade and a proven track record of client success.

H2insight will be the premier brand for a new age in “customer experience” and will lead the charge by changing the core dynamic of how organizations partner with Customer Experience Management firms. Our main objective is to gain the perceptions of your customers in a manner appropriate with your brand and unique customer experience, organize those perceptions, deliver them in a meaningful and simple to understand format and suggest methods to improve and grow.

Over the last 13 years we have helped over 500 organizations improve their customer experience, receive numerous industry awards for satisfaction and leverage enhanced customer loyalty into revenue.

In essence, our goal is to provide the vehicles for customer experience excellence. We build each program to suit. Our services and areas of concentration include:

Real-time satisfaction surveys and reporting
Customer engagement and retention
Follow up and loyalty communications
Referral generation and tracking

H2insight provides clients access to their most valuable yet untapped resource for intelligence and referrals - their customers.

For more information please contact us at 813.880.9066 or info@H2insight.com

At a Glance

In 2008, our clients were recognized with J.D. Power and Associates, National Quality and “America’s Best” awards

We employ multi-layered methodologies for surveying including e-mail, web, mail and telephone to help you achieve your customer satisfaction goals

H2insight was honored to receive Business of the Year in Tampa and received a Blue Ribbon Award from the U.S. Chamber of Commerce for America’s Business of the Year